Map the call journey
Define hours, departments, extensions and unanswered-call scenarios. Plan a short, clear route for customers.
Business phone systemsEvery incoming call needs a clear direction.
When customers call, they should be able to reach the right response. Shiran phone systems helps plan and configure voice menus, routing and inquiry handling, with AI and automation evaluated against your infrastructure and needs.
Get a tailored proposalWho is this for?
For businesses receiving phone inquiries, managing extensions or defining what happens when a team member is unavailable. Also suitable for evaluating intelligent voice capabilities in an existing system.
What is included?
Menus and routing
Build response menus and routing paths within scope. Check compatibility with the provider, numbers and existing infrastructure.
Inquiry capture and integration
Plan details, messages or transfers to a business system according to provider capabilities and permissions.
AI and voice testing
Evaluate transcription, summaries or intelligent voice response as needed. Test language quality, recognition, latency and human handover.
What could this change in your business?
A clearer route to help
Guide callers to the right department or action.
A plan when no one is available
Define handling outside opening hours or during busy periods.
Connected call workflows
Evaluate how telephone inquiries fit your everyday work.
Where could it help?
Department routing
A short menu for sales, service or a contact person.
Outside-hours inquiries
Collect messages or details where the infrastructure supports it.
Post-call assistance
Evaluate AI transcription and summaries for human review.
An example workflow
A customer calls01
The menu guides the call02
The call routes or captures an inquiry03
Your team follows up with context04
Illustrative scenario; the actual solution depends on your needs and systems.
Shiran AI
Get a tailored proposalDefine your needs. Receive a clear proposal.
We will discuss your goals, existing systems, budget and timing. Before work starts, we define the scope, deliverables and costs, including any external services required.
Before we start
Questions before moving forward
Do we need a new phone number?
Not necessarily. We check the provider and options for connecting, forwarding or porting before committing to a change.
Can AI answer in Hebrew?
This can be evaluated during discovery. Suitability depends on speech recognition, response quality and provider capabilities, with real scenarios tested first.
What is included in the price?
The proposal defines discovery and setup. Provider subscriptions, numbers, call minutes and AI services are identified separately or explicitly included.
Your next solution starts with a conversation
Have a business challenge? Let’s turn it into a plan.
Tell us what you want to improve: customer response, inquiries, operations or a new system. Shiran AI will help define the next step and a proposal that fits your needs.